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How to use Liliwi
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Check documentation

DOCUMENTATION FILTER

Browse or filter the Liliwi documentation; if you have any question you can direct message the team here.

Documentation - Installation

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Liliwi installation
Shopify app installation and dashboard

Documentation - Usage

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Liliwi usage
Shopify app assistant setup
Shopify Documentation Cover
Liliwi usage
Shopify assistant actions
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Liliwi usage
Shopify assistant design and frontend
Shopify Documentation Cover
Liliwi usage
Shopify assistant data training

QUESTIONS

Documentation FAQ

Where is my data stored, and who can access it?
Your data is stored in isolated Qdrant collections and encrypted databases hosted on our infrastructure provider. Only your tenant’s services can access your data — there is no shared collection, and our staff access is governed by strict role-based controls and audit logging.
No. The agent can add items to a cart (addToCart()), but checkout and payment always happen through your store’s native, secure checkout flow. Liliwi never touches payment data and does not have write access to payment scopes.
The agent is configured to never hallucinate. If retrieval confidence is low or no relevant context is found, it will honestly say it doesn’t know and offer to escalate to a human via createSupportTicket(). You control the confidence threshold and fallback behavior.
On Enterprise plans, yes. You can bring your own Together.ai or OpenAI API key, self-host Qdrant, and configure custom model routing. Contact us to discuss your infrastructure requirements.
We apply multiple layers of defense: input sanitization, system prompt hardening, tool-call validation (every action is whitelisted and schema-validated), and output filtering. The agent cannot execute actions outside your configured permissions, regardless of what a user types.