Effective date: July 30, 2026
This Refund & Cancellation Policy applies to paid Liliwi subscriptions. Liliwi is an AI assistant SaaS platform and Shopify application operated by JoomUnited LLC.
Liliwi offers monthly and annual subscriptions. Annual subscriptions are billed in advance and include the annual pricing or discount displayed at the time of purchase.
Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
Payments may be processed through Shopify Billing, Stripe, PayPal, or another payment method offered by Liliwi.
Liliwi may offer a one-month Liliwi Pro trial for $1. The trial provides access to the applicable Liliwi Pro plan features for one month.
The $1 trial is limited to one use per website domain. We may refuse, cancel, or suspend a trial where we reasonably believe that a customer has attempted to reuse or circumvent this limitation through multiple accounts, domains, payment methods, or other means.
Unless you cancel before the trial ends, your subscription automatically renews to the applicable Liliwi Pro subscription at the price and billing interval displayed when you started the trial.
You may cancel your subscription at any time through your billing interface or by contacting Liliwi support.
Cancellation stops future renewals. Your paid access remains available until the end of the current paid billing period, unless the account is suspended or terminated under the Terms of Service.
Cancelling a subscription does not generate a full or partial refund for the unused portion of the current billing period.
If you downgrade to a lower plan, the new subscription price and limits apply from the next applicable billing period unless we expressly state otherwise.
Liliwi does not generally issue refunds once a subscription has been activated.
This policy applies to monthly and annual subscriptions, upgrades, renewals, trial conversions, unused subscriptions, partially used billing periods, and voluntary cancellations.
Please review plan features, limits, compatibility, and pricing before subscribing. You may contact Liliwi support before purchase if you have questions regarding your intended use.
You may request a refund review within 30 days of a charge if one of the following applies:
You were charged more than once for the same subscription or transaction
A charge was unauthorized
A payment-processing error resulted in an incorrect charge
Another material billing error occurred that is attributable to Liliwi or its payment processing
To request a review, contact [email protected] and provide the account email, website domain, transaction date, payment-provider details, invoice or transaction reference, and a clear explanation of the issue.
We may request additional information to verify the claim.
For requests made within seven calendar days of a subscription charge, Liliwi may, at its sole discretion, assess whether store credit, a partial cash refund, or another remedy is appropriate.
A discretionary review is not a guarantee of any refund. We may consider factors including:
Whether the Service was activated or materially used
Conversation volume, vectorization, training-data processing, storage, or other resource consumption
Whether the request relates to a technical issue reported to support
Whether the issue is reproducible and attributable to Liliwi
Whether the account, domain, trial, or payment method was used to abuse an offer
Any prior refund or chargeback history
Where Liliwi approves a discretionary cash refund, the refund may be reduced by:
A $20 administrative fee; or
5% of the transaction amount,
whichever amount is higher.
Liliwi may also deduct the reasonable value of resources already consumed, including AI processing, conversations, vectorization, training-data processing, data storage, support services, or other plan resources.
We may offer a store credit instead of a cash refund where appropriate.
Refunds will generally not be issued for:
A change of mind after activation
Failure to use the Service
Cancellation during a paid billing period
Failure to cancel before an automatic renewal
A downgrade to a lower plan
Incompatibility caused by a website theme, custom code, third-party application, unsupported platform, or third-party service
Features, integrations, or outcomes not expressly promised by Liliwi
Requests for custom development, marketing services, prompt-writing, or third-party support
AI-generated output that is inaccurate, incomplete, or unsuitable
Suspension or termination resulting from a violation of the Terms of Service
Misuse of the $1 trial or attempts to obtain multiple trials for the same website domain
Bank or payment-provider fees outside Liliwi’s control
Before initiating a chargeback or payment dispute, please contact us at [email protected] so we can review the issue.
If a chargeback is initiated without first allowing reasonable time for us to investigate, we may suspend access to the Service while the dispute is pending. We may provide relevant account, transaction, activation, usage, support, and cancellation information to the payment provider to respond to the dispute.
We may modify, replace, or discontinue features of Liliwi. Where reasonably possible, we will provide notice before permanently discontinuing a material paid feature or the Service.
This policy does not guarantee a refund, prorated credit, or compensation due to a feature change or service discontinuation, unless we expressly state otherwise or applicable law requires it.
Nothing in this policy limits any mandatory refund, withdrawal, cancellation, or consumer-protection rights that apply to you under applicable law.
For cancellation or refund questions, contact:
