Set up your store assistant in minutes. Behind the seamless interface lies a powerful, enterprise-ready AI pipeline built for zero-lag product discovery and real-time store actions.
5 min
Setup time to launch
100%
Data training accuracy
Zero
Hallucination rate
<800ms
Median response time
One platform, three jobs
No engineering team is required. Connect your store, sync your data, and your agent is ready to talk to customers.
1
Onboarding
Install the Liliwi app from the Shopify App Store (or our WordPress/WooCommerce plugin) and authorize read-only access to your products, collections, orders, and pages. We use official OAuth scopes; Liliwi can never see or edit your customers' payment data.
One-click OAuth install
Read-only scopes by default
Revoke access anytime
Authorize Liliwi
shopify.com/admin/oauth
Syncing
Liliwi pulls your products, variants, collections, FAQ pages, and policies, then chunks and embeds every document into your private vector database. A typical 1,000-product store finishes syncing in under 3 minutes. New products are picked up automatically via webhooks.
Automatic webhook re-sync on product changes
Markdown, HTML & PDF knowledge ingestion
Per-tenant isolated vector collections
1,247 products embedded
38 collections indexed
12 FAQ pages chunked
Building vector collection…
Training
Set your agent's tone, brand voice, and objectives in plain English. Choose which actions it can take (answer only, recommend products, add to cart, capture leads). Paste the widget snippet — or flip the toggle in our Shopify app — and the agent is live on your storefront.
No-code system prompt editor
Granular action permissions
One-click widget deployment
Tone of voice
Friendly, concise, on-brand
Answer
Recommend
AddToCart
Lead
UNDER THE HOOD
Every customer message travels through a retrieval-augmented generation pipeline designed for accuracy, speed, and data isolation. Here’s precisely what happens: no black boxes.
1. User asks
"Do you have this in size M?"
2. Embed query
Query → vector
3. Qdrant retrieval
Top-K relevant chunks
4. LLM inference
Together.ai / MiniMax
5. Action + reply
addToCart() + answer
Median end-to-end latency: ~650–800ms · All steps run in your isolated tenant
When a shopper asks a question, Liliwi doesn't just look for exact word matches. It breaks down shopping intent, budget constraints, and product traits to retrieve the most relevant items across your catalog in milliseconds. This dramatically reduces hallucinations and keeps answers sourced from data you control.
Why it matters
Answers are traceable to specific products or docs. You can update knowledge and see results instantly — no retraining required.
Your embedded catalog lives in an open-source, high-performance vector database. Your product catalogs, stock availability, policy documents, and variant attributes are structured and stored in high-performance memory. Updates sync automatically so your assistant never uses outdated details.
Data privacy
Per-tenant collections, no cross-customer retrieval, and delete your data on request, instantly.
Liliwi automatically matches every customer question to the ideal processing power in real time. It uses lightning-fast responses for routine greetings and chitchat, and deploys deep reasoning engines instantly for complex product comparisons and shopping guidance.
Reliability
Automatic failover between providers, 99.9% inference uptime, and sub-second median latency.
LIVE E-COMMERCE ACTIONS
Liliwi agents can perform real actions on your storefront through a tightly scoped function-calling layer. When a customer says “add the black one in medium,” the agent calls addToCart() — and the item lands in their cart, instantly.
Every action is explicitly whitelisted by you. The agent can never perform an action you haven’t approved, and every call is logged with a full audit trail.
Direct Cart & Checkout Automation
Adds items to cart, applies relevant discount codes, and creates checkout links instantly
Instant Product & Inventory Search
Fetches live product listings with up-to-the-minute pricing and stock status.
Automated Lead Capture
Collects contact info and pushes leads directly to your CRM or email platform.
Seamless Support Escalation
Instantly creates support tickets and routes complex queries to your human team.
Simplified for illustration. Every tool call is validated, scoped, and logged.
SECURITY & TRUST
We know B2B buyers need more than a slick demo. Here’s the technical substance behind the trust — designed for CTOs, security auditors, and compliance teams.
Every store gets dedicated vector storage and encrypted DBs. Your product data, embeddings, and chat logs are logically and physically separated from other tenants.
Your data is used solely to power your agent. We do not use your catalog, conversations, or customer data to train any foundation models, ours or our providers'. This is contractually guaranteed.
Data is encrypted in transit (TLS 1.3) and at rest (AES-256). Vector embeddings, conversation logs, and credentials are all encrypted with keys managed in a dedicated KMS.
We request only the OAuth scopes needed. Minimally privileged OAuth integratio, your AI only does what you explicitly authorize.
Every retrieval, generation, and function call is logged with timestamps, model IDs, and citations. Fully exportable for compliance reviews.
Built to align with SOC 2 Type II and GDPR. Supports custom DPAs, automated data deletion, and dedicated regional data residency.
QUESTIONS
Technical FAQ
The questions your engineering and security teams will ask.
addToCart()), but checkout and payment always happen through your store’s native, secure checkout flow. Liliwi never touches payment data and does not have write access to payment scopes.