Effective date: July 30, 2026
These Terms of Service (“Terms”) govern your access to and use of Liliwi, including the Liliwi website, hosted services, applications, integrations, chat assistants, APIs, and related documentation (collectively, the “Service”).
Liliwi is an AI assistant SaaS platform and Shopify application operated by JoomUnited LLC (“JoomUnited,” “Liliwi,” “we,” “us,” or “our”).
By creating an account, installing an integration, subscribing to a plan, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
Liliwi is a separate product brand operated by JoomUnited LLC.
570 E. 1st Street #E
Tustin, California 92780
United States
Email: [email protected]
Liliwi enables customers to create, configure, train, and deploy AI assistants on websites and connected platforms. The Service may support eCommerce and content-management platforms, including Shopify, WordPress, Wix, and other compatible cloud or PHP-based CMS platforms.
Depending on the selected plan and available integrations, the Service may include website chat assistants, knowledge-base training, document and URL processing, product-data synchronization, conversation management, lead capture, email transcripts, eCommerce actions, and related features.
We may modify, improve, add, remove, or discontinue features of the Service at any time. Where reasonably possible, we will provide notice before permanently discontinuing a material paid feature or the Service.
You must provide accurate, current, and complete information when creating and managing an account.
You are responsible for:
You must promptly notify us at [email protected] if you suspect unauthorized access to your account.
Liliwi may offer monthly and annual subscription plans. Annual plans are billed in advance and may include a 20% discount compared with monthly billing.
Subscription pricing, included features, data limits, conversation-history retention, and other plan conditions are presented at the time of purchase or in the relevant pricing page. We may change pricing or plan features for future billing periods by providing reasonable notice.
Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date.
You may cancel at any time through the relevant billing interface, including Shopify Billing where applicable, or by contacting support. Cancellation prevents future renewal charges but does not create a refund for payments already made. You retain access until the end of your current paid billing period, unless your account is suspended or terminated under these Terms.
Liliwi may offer a one-month Liliwi Pro trial for $1. This offer is limited to one use per website domain.
Unless cancelled before the end of the trial period, the subscription automatically renews into the applicable Liliwi Pro paid subscription at the price and billing interval displayed when the trial was activated.
The trial may not be transferred, resold, duplicated, or used through multiple accounts to obtain repeated promotional access for the same website domain. We may deny, suspend, or cancel a trial where we reasonably believe the offer has been misused.
Payments may be processed through Shopify Billing, Stripe, PayPal, or another payment method made available by Liliwi.
You authorize us and our payment providers to charge all applicable subscription fees, taxes, and other amounts associated with your selected plan. You are responsible for ensuring that your payment method remains valid and authorized.
If a payment fails, is reversed, or remains unpaid, we may limit, suspend, or terminate access to the Service until payment is resolved.
Certain plans may include unlimited conversations subject to fair use. Fair use helps protect service availability, performance, security, and the sustainable operation of Liliwi.
We may monitor usage patterns and may take reasonable action where use is excessive, abusive, automated beyond normal intended use, harmful to the Service, or materially inconsistent with the applicable plan. Actions may include contacting you, requesting an upgrade, applying technical limits, throttling processing, suspending features, or terminating the account.
Training-data storage and vectorization are limited by the storage allocation of the selected plan. Limits may apply to documents, URLs, synchronized content, product data, vector embeddings, processing volume, or related resources.
Conversation-history retention is determined by the selected plan. At the effective date of these Terms, the stated plan periods are:
| Plan | Conversation-history retention |
|---|---|
| Essential | Up to 30 days |
| Pro | Up to 90 days |
| Large | Up to 180 days |
We may update plan limits or feature specifications for future periods by providing reasonable notice.
“Customer Content” includes information, files, documents, URLs, product content, store data, prompts, instructions, chat messages, images, and other materials that you submit to, connect with, or make available through the Service.
You retain your rights in Customer Content. You grant Liliwi a limited, worldwide, non-exclusive right to host, process, reproduce, transmit, transform, index, and display Customer Content only as necessary to provide, secure, maintain, support, and improve the Service for you.
You represent that you have all necessary rights, permissions, notices, and lawful bases to provide Customer Content to Liliwi and to allow us to process it under these Terms.
You are responsible for the accuracy, legality, quality, and use of Customer Content, including content supplied through connected Shopify stores, WordPress websites, Wix websites, or other connected services.
Liliwi uses automated AI systems to generate responses, recommendations, actions, summaries, and other outputs.
AI-generated content may be incomplete, inaccurate, outdated, inappropriate for a particular situation, or otherwise unsuitable. You are responsible for reviewing and determining the appropriateness of assistant outputs before relying on them for business, customer-service, commercial, or other decisions.
The Service does not provide legal, medical, financial, tax, professional, or regulated advice. You and your end users should not rely on AI-generated outputs as a substitute for qualified professional advice.
The Service may connect with third-party platforms, including Shopify, WordPress, Wix, payment providers, hosting providers, and other applications or services.
Your use of third-party services is governed by the terms, privacy policies, and rules of those third parties. Liliwi is not responsible for third-party services, their availability, data practices, changes, failures, or content.
Liliwi provides support through support tickets, email, in-app chat, and documentation. Support is provided in English from Monday through Friday, with a target initial response time of one business day.
Support coverage includes reasonable assistance for:
Support does not include custom development, marketing strategy, prompt-writing services, or support for third-party services.
More details are available in the Liliwi Support Policy.
We may suspend, restrict, or terminate your access to the Service where reasonably necessary, including for:
You may stop using the Service and cancel your subscription at any time. Termination or cancellation does not remove your obligation to pay amounts already due.
Liliwi, its software, interface, branding, documentation, designs, content, and underlying technology are owned by or licensed to JoomUnited LLC and are protected by intellectual-property laws.
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business or personal use during an active subscription.
You may not copy, sell, sublicense, reverse engineer, modify, distribute, interfere with, or create derivative works from the Service except where expressly permitted by applicable law.
The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Liliwi disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.
We do not guarantee that the Service will be error-free, uninterrupted, secure, available at all times, or suitable for every website, store, platform, workflow, or business purpose.
To the maximum extent permitted by applicable law, Liliwi and its officers, employees, affiliates, suppliers, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages. This includes lost profits, lost revenue, loss of data, loss of goodwill, business interruption, or loss arising from the use of or inability to use the Service.
To the maximum extent permitted by law. Liliwi’s total liability relating to the Service or these Terms will not exceed the amount paid by you to Liliwi for the Service during the 12 months immediately preceding the event giving rise to the claim.
Some jurisdictions do not allow certain warranty exclusions or liability limitations. In those jurisdictions, these limitations apply only to the extent permitted by law.
These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-law rules.
Any dispute arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the state and federal courts located in California, unless applicable law requires otherwise.
We may update these Terms from time to time. The updated version will be published on the Liliwi website with a revised effective date.
Your continued use of the Service after updated Terms become effective constitutes acceptance of those Terms, unless applicable law requires another form of consent.
For questions about these Terms, contact:
